Terms of use
UltimateNYCookies Terms and Conditions
Effective Date: August 2024
Welcome to UltimateNYCookies (“we,” “us,” “our”). These Terms and Conditions (“Terms”) govern your use of our website and the purchase of our products. By accessing or using our website and services, you agree to comply with and be bound by these Terms. Please read them carefully.
1. General Terms
1.1 Product Availability:
All products are subject to availability. We reserve the right to limit the quantities of any products we offer and to discontinue any product at any time without notice.
1.2 Order Acceptance:
Your order constitutes an offer to purchase our products. We reserve the right to accept or reject any order at our discretion. Once your order is confirmed, a contract is formed between you and UltimateNYCookies.
1.3 Pricing:
All prices are listed in Canadian Dollars (CAD) and are subject to change without notice. Prices do not include applicable taxes, shipping, or handling fees, which will be added to your order total.
2. Payment Terms
2.1 Payment Methods:
We accept various payment methods, including credit cards, and other payment options as indicated on our website. Payment must be made in full at the time of purchase.
2.2 Payment Security:
We take reasonable measures to ensure that your payment information is secure. However, we are not responsible for any unauthorized access to your payment details resulting from your use of our website.
2.3 Order Cancellation:
Once an order is placed and confirmed, it cannot be canceled or modified. Please review your order carefully before completing your purchase.
3. Shipping and Delivery
3.1 We Deliver to Hamilton and Surrounding Cities:
By purchasing our cookies through our website, you consent to and agree with our terms and conditions at UltimateNYCookies. We strongly encourage all our customers to review our policies prior to placing any orders with us.
3.2 Responsibility:
UltimateNYCookies is not responsible for lost, stolen, or damaged packages/items once they have been handed over to the courier.
3.3 Shipping Fees:
We offer a flat shipping fee of $10 for any delivery within the Hamilton area.
3.4 Delivery Times:
While we strive to deliver your order within the estimated delivery time, we are not responsible for delays caused by carriers, weather, or other factors beyond our control.
3.5 Risk of Loss:
All products purchased from UltimateNYCookies are made pursuant to a shipment contract. This means that the risk of loss and title for such products pass to you upon our delivery to the carrier.
3.8 Delivery Location
PLEASE NOTE – we cannot deliver to PO Boxes. For apartment deliveries you must be available to come to the lobby for your delivery.
4. Returns and Refunds
4.1 Order Finality:
All orders are final sale. Due to hygienic and sanitary reasons, we do not accept returns or refunds. However, we do our best to make things right if there are any problems with your order. If you encounter any issues, please contact us directly at [Your Email Address].
4.2 Damaged or Defective Products:
If you receive a damaged or defective product, please contact us within 48 hours of delivery with a description of the issue and photos of the damaged product. We will work with you to provide a replacement or a refund, at our discretion.
5. Intellectual Property
5.1 Ownership:
All content on our website, including text, images, logos, and designs, is the property of UltimateNYCookies and is protected by copyright, trademark, and other intellectual property laws.
5.2 Use of Content:
You may not use, reproduce, distribute, or display any content from our website without our prior written permission.
6. Limitation of Liability
6.1 No Warranties:
Our products and services are provided “as is” without any warranties, express or implied. We make no representations or warranties regarding the accuracy, reliability, or availability of our website or products.
6.2 Limitation of Liability:
To the maximum extent permitted by law, UltimateNYCookies shall not be liable for any direct, indirect, incidental, special, or consequential damages arising from your use of our website, products, or services.
7. Indemnification
You agree to indemnify, defend, and hold harmless UltimateNYCookies, its officers, directors, employees, and affiliates from any claims, liabilities, damages, losses, and expenses arising from your use of our website, violation of these Terms, or infringement of any intellectual property or other rights of any person or entity.
8. Governing Law
These Terms are governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada. Any disputes arising from these Terms or your use of our website shall be resolved in the courts of Ontario.
9. Changes to These Terms
We reserve the right to update or modify these Terms at any time without prior notice. Your continued use of our website or services after any changes to these Terms constitutes your acceptance of the revised Terms.
10. Contact Us
If you have any questions or concerns about these Terms, please contact us at:
